Technology Group International (TGI), a leading ERP software solution provider, today announced the achievement of record technical support tenure for TGI’s flagship ERP software product, Enterprise 21.
TGI’s technical support department currently averages over ten years of direct experience with programming and support of the Enterprise 21 ERP system. This average is over twice the national average according to data released by The Bureau of Labor Statistics. The bureau states official numbers for “this occupation had a median of 4.1 years of continuous employment with the same employer”.
In addition to TGI’s high tenure rate, the technical support team provides exceptional service to the Enterprise 21 customer base by providing:
- A support line which is available 24/7
- A support line that is staffed solely by software developers
- A practice of working all critical “fixes” until closed
- A practice of closing non-critical “fixes” within 8-24 hours of notification
- A practice of all making all “fixes” immediately available to the customer
- Automatically emailing nightly status reports to all maintenance customers
In addition to TGI’s superior technical support personnel, Enterprise 21 customers also receive online access to frequently asked questions, how-to based guides, video tutorials, and an integrated training system. This holistic approach to customer satisfaction places TGI as an industry benchmark for ERP system support.
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